Shipping and Delivery
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What are the available delivery options?
We provide delivery services within Hong Kong. Customers also have the option to pick up small lifestyle items from our Archetypal Showroom. At this time, we do not offer international shipping.
Why are certain products not available for pick-up?
Due to product attributes or bulkiness, some items may not be eligible for self-collection.
How much is the delivery fee?
Delivery fees are as follows:
- HK Island: HKD $600 per order.
- Kowloon and New Territories: HKD $700 per order.
- Lantau Island: HKD $1,000 per 1 Pallet.
Please note that these charges exclude container terminals and Outlying Islands. Delivery will be carried out using a ten-ton lorry equipped with a lift suitable for handling the purchased goods.
Staircase Charges:
(Staircase charges are not applicable for online payments.)
For delivery addresses requiring staircase access, an additional fee of HKD $100 per floor will be applied. If your delivery involves staircase access, please contact our customer service after placing your order for further instructions and arrangements.
In the event that the delivery person arrives at the delivery location and finds the need to climb stairs, but the customer has not provided the staircase fee, the goods will be delivered to the ground floor.
Large Item Surcharge:
(Goods that require two people to move will be considered as large furniture)
A mandatory surcharge of HKD $800 will be applied for large items.
How can I select a preferred date and time for delivery after making a purchase?
Our customer service team will personally contact you once your order has been confirmed to discuss and arrange the date and time of delivery.
Please be informed that ARCHETYPAL LIMITED reserves the final decision-making authority in the event of a dispute.