Gem Pendant

Cluster 06: W73 H71 cm (Overall Drop Height 76 cm)
Cluster 09: W81 H66cm (Overall Drop Height 71 cm)
Vertical 07: Ø74 x H122 cm (Overall Drop Height 127 cm)
Linear Chandelier 08: W138 H92 cm (Overall Drop Height 97 cm)
Branch Chandelier 07: W120 H68cm (Overall Drop Height 73 cm)

This product offers two condition options: Brand New and Display Item. Brand New refers to products that have not been opened, are in perfect condition, and meet the manufacturer's standards.

Display Items refer to products that have been or are currently being displayed, and may have signs of previous use, such as scratches or wear, with slight cosmetic imperfections, but they will not affect the product's functionality and quality.

For more detailed information on the product's condition, please contact us.

1. Local Pickup

Shoppers can select "In-Store Pickup" for your orders, which are often ready within two days during store hours.

Showroom Address: G/F, 15 Moon Street, Wan Chai, Hong Kong

Showroom Tel: +852 2320 0580

2. Delivery Locations:

• HK Island: HKD $600 per order.
• Kowloon and New Territories: HKD $700 per order.
• Lan Tau Island: HKD $1,000 per 1 Pallet

3. Staircase Charges:

（Staircase charges will not be applicable for orders paid online.）

• For delivery addresses requiring staircase access, an additional fee of HKD $100 per floor will be applied. If the delivery involves staircase access, please contact our customer service after placing your order for further instructions and arrangements.

• If the delivery personnel arrives at the delivery location and discovers the need to climb stairs but the customer has not provided the staircase fee, the goods will be delivered at the ground floor.

4. Large Item Surcharge:

(Goods that require two people to move will be considered as large furniture)

• A mandatory surcharge of HKD $800 will be applied for large items.

5. Delivery Arrangements:

• We will arrange the delivery as soon as we receive the order and confirm the payment.

• Delivery timing is subject to inventory and availability, and we will make every effort to complete the delivery within a reasonable time frame.

6. Refusal of Goods:

• If there is no one available to receive the goods during delivery, we will contact you to arrange a rescheduled delivery. Additional charges may apply.
  

7. Confirmation of Receipt:

• Please carefully inspect the packaging and condition of the goods upon receipt.

• If you notice any packaging damage or product defects, please raise the concern with the delivery personnel before signing for acceptance.

• Upon signing, we will assume that you have acknowledged the goods to be in good condition and as per the order requirements.
  

8. Delivery Responsibility:

• In the event of unforeseen circumstances or force majeure leading to delivery delays or non-fulfillment, we will contact you promptly to provide appropriate solutions.

9. Returns and Exchanges:

• Please refer to our separate Returns and Exchanges Policy for information regarding returning or exchanging products.

Complete Order Confirmation and Delivery within 7 Days.

After you submit your order, the system will hold your payment for 7 days until your order is completed/delivered. We will capture the amount only after your order has been signed. If the order is not signed within 7 days, it will automatically cancel, and your payment will be refunded to the credit card you provided.